We do not except refunds, it's exchange only
Exchanges must be made within 14 days of purchase
Postage of return is the responsibility of the buyer
Once Rhian Kate has received the returned goods and checked they are in the same condition they were sent in, Rhian Kate will then send the exchanged item.
We do not except returns on earrings for health and hygiene reasons
Rhian Kate does not take responsibility for breakages from how the piece is worn
When exchanging an item we ask you to include a large letter stamp with your returned item in order for it to be returned to you.
As Rhian Kate is a one woman band and the jewellery is made by hand, we aim to avoid exchanges where possible
If you have any questions about the products feel free to get in touch, we're happy to answer any questions you may have.
We send our jewellery in boxes to ensure your jewellery arrives safely, if you do want to exchange your jewellery the jewellery must arrive back with the box it came in, in good condition
These do no effect your statutory rights.